1. WHAT IS INCLUDED
A booking (banya session) entitles you to a 3-hour visit. With each booking you get a booth/table in the lounge, access to the banya facilities and 1 towel or cotton sheet. You must wear flip-flops as the floors can get quite hot and slippery.
On most days treatments will be provided by male therapists. If you have a preference for a female therapist, please let us know in advance and we will do our best to accommodate your request.
Please note, other clients more likely will be in the same steam room as you when having the parenie treatment.
Children under 16 year old are not allowed into the steam room in line with the Hounslow Council regulations.
2. CANCELLATION POLICY
We are committed to a booking policy that accommodates the needs of all our discerning guests.
If you have made a booking but your circumstances change, you can reschedule this booking (once) up to 24 hours before the appointed time by calling us on 020 8189 9777 or email [email protected]. You can receive a full refund up to 72 hours before your appointment time. Cancellations between 72 and 24 hours you will receive 50% refund. If you cancel an appointment with less than 24 hours’ notice, 100% of your deposit will be withheld. If you have been affected by COVID -19 please send us a copy of the test to reschedule your appointment.
If you have made a booking for several people and some of your friends do not turn up, we will credit the amount paid for the bookings against any treatments, accessories or bar bill.
We reserve the right to modify the T&Cs of our loyalty system without prior notice.
Every now and again, a guest will leave one of their belongings behind. If we find this item and cannot identify who it belongs to, we will hold on to it for a period of one month after which it will be donated to a charity of our choice.
Off-Peak Time: Mon-Fri 09:30am-5pm (except Bank Holidays, when it always Peak)
Peak Time: Mon-Fri 5pm-10:30pm, Sat-Sun 09:30am-10:30pm