Terms and conditions

Banya No.1 – Chiswick Booking Terms and Conditions

1. WHAT IS INCLUDED

A booking (banya session) entitles you to a 3-hour visit. With each booking you get a booth/table in the lounge, access to the banya facilities and 1 towel or cotton sheet. You must wear flip-flops as the floors can get quite hot and slippery.

On most days treatments will be provided by male therapists. If you have a preference for a female therapist, please let us know in advance and we will do our best to accommodate your request.

Please note, other clients more likely will be in the same steam room as you when having the parenie treatment.

Age restriction

Children under 16 year old are not allowed into the steam room in line with the Hounslow Council regulations. Banya sessions are available to anyone over the age of 16. Children over the age of 16 are welcome in Banya, but please remember – parents/ guardians are responsible for them and their behaviour during your visit and must fill a consent form for minors.

2. CANCELLATION POLICY

We are committed to a booking policy that accommodates the needs of all our discerning guests.
If you have made a booking but your circumstances change, you can reschedule this booking (once) up to 24 hours before the appointed time by calling us on 020 8189 9777 or email [email protected]. You can receive a full refund up to 72 hours before your appointment time. Cancellations between 72 and 24 hours you will receive 50% refund. If you cancel an appointment with less than 24 hours’ notice, 100% of your deposit will be withheld. If you have made a booking for several people and some of your friends do not turn up, we will credit the amount paid for the bookings against any treatments, accessories or bar bill.

3. NO-SHOW

A full fee will be imposed for a “no-show”.

Loyalty System Policy

We reserve the right to modify the T&Cs of our loyalty system without prior notice.